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Customer Service

Shipping & Delivery
Receive FREE delivery on all orders to any location within Australia.
Orders placed before 2pm will be dispatched the same day, Monday to Friday, for in stock items.
The standard delivery fee for orders under the free threshold of $95 is $14.80
Delivery times vary, however for metropolitan cities please allow 2 - 5 working business days. For regional areas please allow 6 - 8 working business days.
SolClean utilises delivery options provided by Australia Post.
A signature will be required unless the package has been flagged ‘authorised to be left without signature’ in the Check Out screen.
Once you have added a products to your Shopping Cart, the screen will refresh to show delivery is FREE.
For further delivery information, take a look at our FAQ section.
Privacy & Security
Your privacy is always protected at solclean.com.au and you can be assured that none of your personal information will be passed onto any third parties solclean.com.au needs to collect personal information from you such as your name, delivery address, contact phone numbers, email address and credit card details to process your order. The information collected may also be used to inform you of additional products, services and specials. All marketing material sent to you will include an ‘opt out’ function whereby you can remove yourself from receiving any future marketing material.
Security and protection of sensitive information is paramount at SolClean. 

SolClean is a secure site using Secure Sockets Layer (SSL) to guarantee security and uses an encrypted and secure system to process credit cards via the EFTPOS network. Secure Sockets Layer is used by major reputable e-commerce sites throughout Australia and the world. The industry standard for encryption technology, SSL is compatible with most browsers. We use Paypal to except and your payments so rest assured your products and money are under great protection.
Returns & Replacements
We offer a 30 Day money back Guarantee on all our products and offer the full cost of the product refunded. The conditions of this are as follows
We do not cover the postage cost of returing the product back to us. We require that you download a returns form and fill it out completly.
If for some reason you are not completely happy with your purchase, please return your open or unopened goods to SolClean within 30 days of purchase for a refund*.
Please notify SolClean within 7 days of receipt of your order of any discrepancies or damaged products. We'll then get the ball rolling on our returns process for you. The customer is responsible for any delivery charges on returned goods unless the item(s) being returned are as a result of an error on behalf of the manufacturer or solclean Please contact our Customer Service Team on 02 9498 8929 or email sales@solclean.com.au to obtain a copy of our Returns Policy prior to sending back any returns.
Payment, Pricing & Promotions
We are confident that our everyday prices are the best, if not better than any other Australian e-tailer. Therefore, if you happen to find a product that we stock cheaper elsewhere we will match the price but we will discount your order by 10%.